“WE” “US” “OUR” Refer to Barker’s Dogs

“You” “Owner” “Owners” “Customer” Refer to you the customer or service taker.

Male & Female Dogs:
We only accept neutered males and spayed females(age according) and under no circumstance can we accept a female in season.

Puppies:
We accept puppies from the age of six months.  All puppies must be fully house trained.  Under some circumstances we can accept younger dogs, but this is a case by case agreement.

Vaccines, Flea & Worming & Microchipping:
All dogs must have up to date vaccinations(boosters) including flea & worming treatments and the kennel cough vaccine.  We will request to see the vaccination record upon initial meeting. All dogs must be microchipped before any services can be undertaken.

Dangerous Dog Act, Aggression, Noise Pollution(Barking), Separation Anxiety
We do not walk or board dogs/breeds that are listed on the dangerous dog act or behave in an aggressive way. If your dog(s) show any aggressive behaviour towards the carer, family member or another dog, or should its behaviour become unacceptable, the client agrees that their dog will be placed with either the emergency contact or in a kennel and this will be payable on their return.
We require to know of any barking/howling habits that your dog may have prior to services being taken. We do not accept dogs who suffer with separation anxiety.

Dog Walking & Group Walks:
Owners are required to provide a well fitting collar and identification tag with their details. Please ensure you provide a spare towel at home to dry dogs with. We always try to remove as much mud from your dog as possible. Although we do our best to minimise muddy paws we cannot be held responsible for any damage to your property or furnishings after they have been dropped home. If you have pre paid for washing after a walk, we will shampoo and dry your dog and return it to you clean. We only use professional, dog friendly products. We provide the dogs with water after their walks, we also ask owners to leave plenty of fresh water out for their dog. It is advisable you do not feed your dog one hour before or after walks to prevent stomach issues.

All dogs that are new to us will stay on a lead or long line for a few walks so we can test for recall and behaviour before allowing them to be completely free. If we feel their recall is not safe then we will keep them on the lead.
If you wish for your dog to be off the lead you will be required to sign a disclaimer form.

We reserve the right to terminate a walk early in the case of extreme weather such as heat, cold or extreme wind, rain or snow.

Boarding and Day Care:
We aim to look after your dog in a home from home style environment. Your agreement with Barker’s Dogs is conditional upon a mutually satisfactory meet and greet and then a trial day or overnight.
Every dog is required to arrive to us with a well fitted collar or harness with an up to date id tag.
We require the correct amount of food to be provided for the stay, if insufficient food is not supplied, you agree to refund us for the costs incurred in purchasing additional food. Please include any medication with clear, concise instructions of use/dosage. We provide food bowls, water bowls, beds and toys. You undertake to deliver your dog in a clean and groomed condition.

Drop Off/Pick Up Times:
Daycare hours are between 8am and 5pm.
Drop off and pick up times will be agreed between the dog carer and client, please arrive on time.  We try to avoid cross overs.  If you are running early or late please text or call us so we can adjust accordingly.  Please do not assume it is acceptable just to show up as we work on a tight schedule to ensure every dog has a smooth and stress-free experience.

Dogs who are boarding with us are asked to check out by 10am on their final morning.  If you need to collect your dog after 10am an additional daycare rate will be charged as it is a space that we would not be able to fill for that day.

Bank Holidays:
All Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, New Year’s Day, and Easter Sunday are all double fees.

Cancellations:
Daycare: As daycare is extremely popular and has limited spaces any cancellations made within 48 hours will be payable in full.

Boarding: We require a 25% non refundable deposit upon booking.
Cancellations made within 7 days will incur a 50% of the total booking cost.
Bookings cancelled within 48 hours will be payable in full.

Walking and Home Visits: Cancelled within 48 hours will be payable in full.

If Barker’s cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 48 hours notice.

Payments:
Are to be made up by BACS transfer prior to any service being taken. We do not accept Standing Orders. Under no circumstances can services  be taken without prior payment or arrangement.

Emergencies and Liabilities:
We take great care of all dogs we look after, however if we need to take your pet to the vet whilst in our care you will be liable for all vet fees and travel costs, no matter how the injury/illness occurred. We do carry dog First Aid kits and are first aid trained to deal with certain emergencies. We hold full liability insurance.
In the event of an emergency  we will attempt to contact you on the contact numbers provided to confirm what action you would like us to take. If you cannot be reached we will transfer your dog to your registered vet or to an emergency clinic. You further agree that if your dog attacks, or is involved in a fight with another dog (or person), causing injury to that dog (or person), you will be responsible for payment of veterinary fees. If the carer’s home or property is damaged by your dog, other than reasonable wear and tear, you agree to pay for such damage.

Security:
Owners data will be collected before any visit and stored securely online in our portal. This includes: name, contact numbers, address, vet’s name and number, specific requirements the dog may need and services required.  This will be kept private and confidential. We safe keep all keys and access codes.

Social Media:
In some cases Barker’s Dogs will upload pictures of your dogs onto their social media timeline. By completing and agreeing to the terms of use you give consent for us to do so.

Contacting you:
We may contact you about special offers and services provided by us or to update you on how your dog is settling in. This maybe in form of telephone call, SMS, WhatsApp or Email. Completing and agreeing to Barker’ Dogs terms of service you give consent for us to do so and are opting in to this service.

Termination:
In the case of extreme emergencies we reserve the right to terminate all services with an owner.